Accountability
If you contact us or report an issue, we take ownership of what sits with ARC and keep you informed about what happens next.
For tenants
Clear communication. Fair treatment. A home looked after properly.
We believe a good tenancy works best when everyone knows what to expect and communication is straightforward.
ARC aims to make renting as simple and convenient as possible while making sure the landlord, tenant and property are all properly looked after.
Report maintenanceAt home with ARC
What you can expect.
Reliability
You should know where you stand and what the next step is without having to constantly chase for updates.
Care
A rental property is also someone’s home. We treat tenants fairly, listen to individual circumstances and aim to deal with issues in a practical and respectful way.
A clear path to move-in
Applying for a property with ARC
We want the application process to be clear and straightforward.
Viewing
Application
Referencing
Tenancy documents
Move-in
ARC uses Let Alliance for professional tenant referencing as part of the application process. Referencing helps inform whether the tenancy is appropriate for the tenant, landlord and property.
We’ll keep applicants informed as the application progresses and let them know if anything else is needed.
Less hassle along the way
Convenience, with a person to talk to.
Electronic documents, digital signatures and online processes mean less printing and fewer unnecessary appointments.
We use them where they help. When you need a conversation, human contact remains available.
Looking after your home
Maintenance and repairs
Routine issues can be reported online so ARC has a clear record of the problem.
Report maintenanceA tenancy that works for everyone
Working together
ARC will aim to
- Communicate clearly
- Keep appropriate records
- Manage reported issues properly
- Keep tenants informed where action is required
- Treat tenants fairly and respectfully
We ask tenants to
- Report problems promptly
- Look after the property
- Provide reasonable access where properly arranged
- Keep ARC informed of relevant changes
- Follow the tenancy agreement
The aim is to help the tenancy run smoothly and protect the home for everyone involved.
Here when you need to get in touch
Talk to ARC.
Tenants can contact ARC online at any time. For urgent tenancy issues, call ARC and follow the guidance in your tenancy agreement.